Clinical Technical Support Specialist (B2B SaaS)

Customer Support Role:

• Respond to customer inquiries via email support channel.
• Triage tickets and escalate to appropriate teams.
• Promote customer satisfaction and loyalty.

Technical Expertise:

• Troubleshoot and test use cases and issues in software.
• Develop a deep understanding of product offerings.
• Support engineering ticket creation, review, and prioritization.

Qualifications:

• Need 3+ years of relevant customer-facing experience.
• Need experience in a clinical position in a healthcare environment.
• Must have exceptional written communication skills.