Job Description
Act as the primary escalation point for customer-reported issues, triaging tickets, reproducing problems, and coordinating fixes with engineers. Investigate incidents by analyzing logs, tracing code, and replicating reported issues to pinpoint root causes. File concise, actionable bug reports and partner with software engineers to verify and deploy fixes. Build and maintain tools that automate routine diagnostics and common support tasks. Participate in the US on-call rotation and contribute to internal documentation.
About Foundation Health
Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure.