The Customer Advocacy Representative supports Concentra's patients with their inquiries
Responsible for ensuing customers are supported if they need assistance with our portal, travel health, or visit
First point of escalation for all customer complaints to Operations

Responsibilities:

Review, processes and supports client updates or issues for patients and employers
Input data into closed loop proprietary database system
Record all appropriate information via internal applications

Additional responsibilities:

Communicate with employers for account verification for customer portal and eScreen’s Extranet issues
Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
Identify trends or patterns in account data and/or efficiencies

Concentra

Concentra operates medical centers providing occupational health, urgent care, and other healthcare services to employers and patients. Concentra is an equal opportunity employer who values discretion and secure information management.

Apply for This Position