Job Description
HCM Customer Support Team Members assist with the customer’s utilization and optimization of the iSolved software. Under general supervision, they help customers maximize the functionality of iSolved HCM by fielding customer calls, video calls, e-mail, and webform. They provide inbound application and functional support for iSolved HCM solutions by phone, video call, e-mail, and webform.
They also participate in Level 1 Support phone and video call queue to assist all clients as needed and appropriately escalate issues for customers as needed to supervisor. They schedule and conduct follow-up on unresolved issues within prescribed service level objectives.
About Wipfli
Wipfli's people are core to everything they do—the catalyst behind their ability to create exceptional impact and extraordinary results.