A.I Infrastructure Engineer

As a member of the IT Infrastructure Engineering team, you will be part of the broader IT Experience org (IT Operations + IT Engineering). Your primary responsibility will be the development of AI solutions and ongoing AI strategy at Gusto. Also, you will be a contributing member of the team responsible for managing our organization's infrastructure systems and networks to ensure they are functioning and meet Gusto’s needs. They develop and deploy AI-driven solutions, manage hardware and software, ensure system security, and support IT operations. Collaborate with internal teams to understand workflows, identify pain points, and design AI-driven solutions that enhance productivity. Develop, deploy, and continuously improve custom AI tools tailored to internal needs, incorporating user feedback for iterative enhancements. Partner cross-functionally with Engineers, Designers, and other AI team members to integrate AI into existing systems and processes. Lead training sessions and workshops to empower teams in effectively adopting AI solutions. Contribute to AI strategy and roadmap planning, ensuring alignment with organizational goals and maximum impact. Stay current on AI trends and emerging technologies to incorporate innovative solutions into internal tools. Manage and maintain IT infrastructure, including installation, configuration, and troubleshooting of hardware, software, and networks. Ensure system security, performance monitoring, and data backup/recovery to maintain efficient and secure operations. Support IT operations through ticket management, account setup, documentation, and participation in rotational on-call duties. Work with technologies like VMWare, Microsoft, Veeam, Nutanix, and SRW to support infrastructure and OKR-related projects.