Customer Success Manager

Digs is seeking a Customer Success Manager (CSM) who will serve as the trusted partner for our customers, from onboarding through renewal. This role focuses on driving product adoption, enhancing customer satisfaction, and ensuring retention by delivering consistent value throughout every stage of the customer journey. You’ll be the go-to expert on how to maximize success with Digs, forging meaningful relationships while creating a frictionless experience for every user. Responsibilities include customer onboarding, platform training, engagement & retention, strategic account management, product expertise, feedback loop, data-driven insights, and CRM management. The perks include competitive salary and generous equity, Full health, dental, and vision with 100% premium covered for you and your dependents, unlimited PTO with a minimum of three (3) weeks expectation, fifteen (15) paid holidays per year, 401K, Paid parental leave, remote-friendly with the option to work in the office (if local to Vancouver, WA) and other in-person opportunities.