Job Description
As an Associate Technical Account Manager (ATAM I), you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. Manage and provide Tier 1 technical support for TrustArc’s Cookie Consent Manager solution. Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers. Understand customer needs and translate this need into strategic solutions and recommendations. Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products. Identify opportunities to help expand customer adoption of TrustArc products.
About TrustArc
TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations and helps customers worldwide demonstrate compliance.