Collections Agent

Role Summary:

• Contact English-speaking customers with past-due accounts and help them get back on track.
• Ensure full compliance with FDCPA/Reg F, TCPA, and SCRA/MLA requirements.

Key Responsibilities:

• Make and receive calls, texts, and emails with past-due customers.
• Negotiate payment arrangements and process payments according to policy.
• Document every interaction accurately in the loan management system.

Qualifications:

• 1+ year of experience in collections or customer service, ideally in lending or fintech.
• Fluent English and basic knowledge of fair collections practices and loan concepts.
• Strong negotiation, empathy, and active listening skills.