Partner Support Representative

Peek is on the lookout for a Partner Support Representative who will act as the primary point of contact for resolving product-related questions and providing technical support. The individual will follow up on customer inquiries across various channels, including phone calls, emails, and Helpdesk requests, to ensure resolutions while maintaining high customer satisfaction. They will also craft informative and timely messages in response to product and tech-related queries. The representative will actively participate in team meetings, assist colleagues, and represent the voice of customers by sharing feedback. Additionally, they will contribute to updating the Helpdesk and templates, meeting monthly minimums for items per month, CSat, and QA while demonstrating consistent performance. The Customer Support team operates seven days a week, with schedules subject to change and rotation.