Delivery Insights & Knowledge Manager

Turn our delivery data and knowledge into action. You’ll own KPI frameworks, quality control, MPAD governance, and our Guru knowledge base—creating a trusted single source of truth. You will stitch insights across HubSpot (deals, Go‑Live statuses) and Jira (project/tasks) to drive transparency and continuous improvement. Own Delivery KPIs, dashboards, and reporting cadence (QBR/MBR). Define data lineage across HubSpot, Jira, and BI, ensuring consistent definitions and trusted metrics. Lead quality control: process adherence audits, artifact reviews (e.g., Go‑Live packs), sampling plans, and CAPA tracking in Jira. Publish audit outcomes and follow-ups. Own MPAD as the single source of truth for deals: define schema, validation rules, completeness/accuracy monitoring. Integrate HubSpot deal data and Jira delivery milestones, with automated hygiene reports. Build and manage the Delivery knowledge base in Guru: information architecture, taxonomy, authoring standards, lifecycle (draft/review/approve/retire), and usage analytics. Ensure links to HubSpot playbooks and Jira runbooks. Analyze triage performance (precision, recall, false positives) and thresholds; provide rule refinements and operational recommendations using HubSpot deal attributes and Jira signals. Publish a monthly Delivery transparency pack (trends, risks, actions), grounded in HubSpot/Jira telemetry and MPAD quality metrics. Apply PM skills to run analytics and quality initiatives: roadmap, stakeholder updates, risk tracking, and cross-team execution.