Technical Support Manager

Lead, mentor, and develop the EMEA/APAC team, setting performance goals, and conducting 1:1’s and regular performance reviews. Coordinate and maintain strong communication with the global Support Team. Become a master of the Postman platform and assume the role of technical/product expert within the team. Ensure the timely and effective resolution of customer issues across the team, demonstrating motivation to engage directly with the most severe and complex issues. Monitor and enhance the quality of interactions between our customers and the support team, with the ultimate goal of delivering a delightful and memorable experience. Gather feedback from customers and work closely with our Product and Engineering team to deliver signals and feedback to enhance and improve the Postman product. Refine and enhance process efficiency and automation across the Postman Support team. Continue to hire and build out our EMEA/APAC team as we rapidly scale our user base to 100m+.