Contact Centre Specialist II, Cards CARE

Client Engagement:

• Focus on each client experience and connect on a personal level to offer an exceptional client experience.
• Engage in client-focused interactions that are meaningful and deliver trusted advice.
• Provide support for clients by helping them to manage their accounts and products.

Problem Solving:

• Listen, ask questions, and put yourself in the client’s shoes.
• Act like an owner by understanding the client`s needs and recommending solutions based on their needs.
• Remain solution-focused in order to identify opportunities to help our clients.

Product Knowledge:

• Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities.
• Proactively suggest banking options that will help clients achieve their financial goals.
• Understand and leverage other internal departments within CIBC to assist clients on additional needs