Manager, Solutions Architecture

As the Manager of Solutions Architecture, you will lead, coach, and mentor a team of Solutions Architects, ensuring high-quality customer engagements and professional development. Set goals and reviews for your team, promoting growth and output. Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery. Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution. Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align with Grammarly’s capabilities with customer goals. Mentor team and guide them on how to consult customers on their overall AI adoption strategies, focusing on post-sales technical excellence, including use case scoping, technical champion building, and project execution. Collaborate cross-functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback. Hire, onboard, and develop top talent, fostering a high-performance, collaborative, and inclusive team culture. Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery. Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance.