Product Ops

Why we need you:

• Healthcare is exception-driven, every payer routing issue, unexpected lab result, or broken workflow represents a real patient.
• Junction's product connects healthcare, lab operations, and developer infrastructure.
• Impact will be making these issues faster to understand, faster to resolve, and less likely to happen again.

What you'll do:

• Communicate release changes to customers and support training on new features.
• Identify recurring issues and turn them into clear inputs for PMs and engineers.
• Turn investigations into documentation, escalation paths, and playbooks so the team doesn't have to rediscover the same problems.

Requirements:

• Startup ops experience: you’ve worked in Product Ops, Biz Ops, TPM, or a similar role at an early-stage company.
• Ownership across teams: when something breaks across support, engineering, vendors, or customers.
• Technical curiosity: you’re comfortable digging into APIs, logs, and data to understand what’s happening.

Nice to have:

• Experience supporting B2B developer-centric API platform products.
• Experience in healthcare, diagnostics, or lab operations.
• Comfort working with systems and processes that have a physical component