Manager of Product Operations

Internal User Support & Feedback:

• Be the primary resource for internal users when they run into issues with our tools.
• Build and maintain processes for capturing, organizing, and communicating user feedback across service lines.
• Partner closely with Care Operations to make sure product changes translate into smoother workflows in practice.

Rollouts & Communications:

• Manage the operational aspects of product releases that affect both internal teams and members.
• Write clear, targeted communications tailored to patients, internal users, and executive stakeholders.
• Identify risks before a rollout and flag them early.

Deep Dives & Special Projects:

• Analyze product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios.
• Build and maintain knowledge bases that help internal users and the product team understand how our tools work.
• Identify where a targeted change could have an outsized impact on the team or the business.