Senior Business Operations Manager, Delivery Services

Drive operational excellence and make a direct impact on client delivery. As a Senior Business Operations Manager, Delivery Services at Morning Consult, you will play a critical role in supporting our professional services business through robust reporting, data analysis, workforce planning, and process management. You will ensure the accuracy and timeliness of pricing, revenue, staffing, and utilization data, and provide actionable insights to drive decision-making and operational efficiency. Oversee and continuously improve sales operations, ensuring seamless delivery and revenue growth. Build and maintain workforce management models to match project and service level needs, assist with forecasting, capacity planning, and headcount calculations to ensure optimal staffing and resource allocation, and own and enhance the pricing calculator and revenue tracking processes to maximize profitability and competitiveness. Manage time tracking data and staffing models to optimize resource allocation and project delivery, leveraging Salesforce and other systems to streamline workflows, improve data integrity, and support business objectives. Partner with sales, delivery, finance, and technology teams to align on goals, share insights, and drive operational excellence.