Solutions Engineer

As a Sales Engineer, you will work closely with prospective and existing merchants to explain the technologies, systems, and processes that power Loop and to deeply understand each merchant’s needs, pain points, and technical capabilities. Then you will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop. This position will become an expert on Loop’s platform, ecosystem, and integrations, staying up to date on the latest builds. Provide technical support to our current Sales, Post Sales and Partner teams through channels like Slack, in-person and virtual meetings, and shared documentation. Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies. Create customized product demos and proofs-of-concept—including front-end configurations—and present these solutions to internal and external audiences. Answer questions about our APIs, webhooks, integrations, and front-end customizations for both internal and external partners. Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience. Help train our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities. See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering/Product/Design, and explore creative ways to develop on the Loop platform!