Managed Services Consultant - Align

Looking for an opportunity to leverage your consulting expertise in a post-implementation capacity within the life sciences industry? Veeva Systems is seeking a Managed Services Consultant for our Align team. As a Managed Services Consultant, Align, you will be a key member of our Managed Services team, providing ongoing application administration and consulting support for customers live with Veeva Align. You will serve as a subject matter expert for Veeva Align, working remotely with multiple clients via phone and web meeting to support their territory alignments and related processes. This role requires a blend of product expertise, consulting acumen, and a passion for customer success in the life sciences industry. Post-Go-Live Support & Managed Services: Provide ongoing consulting and expert administrative support for multiple Veeva Align clients. Lead quarterly territory alignment and targeting execution, including impact analysis, configuration, communication, and change management. Maintain accurate and up-to-date roster data and assignments for consumption by CRM and other downstream systems. Maintain large datasets related to territory alignment and roster management, ensuring data quality and managing upstream/downstream integrations. Consult on best practices and overall solutions tailored for each customer's unique Veeva Align requirements. Configure new Veeva Align functionalities and incorporate them into the customers' business processes. Create reports and dashboards. Triage, troubleshoot, and resolve client-reported issues. General: Manage client interactions, set expectations, and provide clear, effective communication. Develop subject matter expertise on the Life Sciences industry and the Veeva solutions, particularly Veeva Align. Grow the capabilities of the team, develop best practices. Contribute to internal initiatives, knowledge sharing, and best practice development. Uphold the Veeva Vision and Values, including “Do the Right Thing” and “Customer Success”.