Customer Success Manager

Scribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting our Enterprise customers in the Mid-Market segment. In this role, you’ll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events. You’ll also be responsible for driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions.

You’ll act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases. You will successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs. You should draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe.

Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations. Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience. Partner closely with Account Executives to execute against growth opportunities within your portfolio.