Customer Success Manager

As a Customer Success Manager, you will act as a primary point of contact for Enterprise customers using Scribe across various geographies, industries, and use cases. Successfully onboard new customers by supporting account setup, planning, and enablement tailored to their business needs. You will advise customers on best practices and facilitate the most effective use of Scribe. Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer’s goals. Assess activity data and communicate ROI to customers based on real business results. Manage contract renewals to maintain best-in-class customer and revenue retention, and partner with Account Executives to execute against growth opportunities. Collaborate with Scribe Product, Marketing, and Support teams to surface relevant customer insights and feedback. Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion.