Customer Account Manager - US REMOTE

Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure. Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention. Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions. Execute win/win renewal negotiations to maximize contract value while protecting client relationships. Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience. Map out and understand the structure of global, multi-brand customer accounts to identify potential new business units, regions and use cases. Identify and engage with influencers and decision-makers within these business units, building strong relationships that foster trust and open up paths to expansion. Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively. Work with leadership to test and optimize strategies for customer engagement and revenue growth