Global Adoption Expert

We are seeking a highly collaborative and people-driven Global Adoption Expert to lead training, enablement, and change management for our Digital Sales organization, as part of the Sales Technology team. Your role is to ensure that every innovation, whether process or technology, is implemented, deeply adopted, embedded in workflows, and embraced by teams across the globe. This role will focus on building scalable training programs, leading behavioral change initiatives, and activating communities of practice and local champions as the cornerstone of our innovation adoption strategy. These communities will serve as internal incubators for feedback, peer learning, advocacy, and continuous improvement. You'll work hand-in-hand with Product Managers, Project Managers, and Content Experts to shape go-to-market and training plans that support the roll-out of new tools and processes, ensuring alignment between product development and user experience. Your work will directly impact technology adoption, and as a consequence improve our open rates, progression velocity, and conversion performance across the Business Development, Digital Sales, and Enterprise Sales teams. By aligning people, processes, and technology around an adoption experience that truly works, you will improve our customer satisfaction and sales productivity, contributing directly to ServiceNow’s ambition of becoming a $30B+ business.