Job Description
Manage top Canadian & U.S. Distribution partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments. Understand all of BHN’s capabilities and work to drive value for your clients, and BHN, by cross-selling and upselling these value-added products and services. Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs.
Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services . Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations beginning as early as June of each year. Drive revenue growth, profitability goals, and performance targets for clients in your portfolio. Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals. Coordinate across internal teams to support clients and their growth. Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support. Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution. Analyze client performance and industry data to provide valuable insights to your customers.
About Blackhawk Network
Blackhawk Network helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers through branded payment solutions.