Supervisor, Sales Operations

The Supervisor, Sales Operations directly oversees and coordinates the activities of employees by providing training on policies, procedures, and effective communication. The role ensures that each team member meets job requirements through coaching and support. Core responsibilities include training, planning, assigning, and directing work. The Supervisor, Sales Operations will also be evaluating performance, recognizing and developing employees, and addressing complaints or resolving issues. Responsible for aligning their team with the department, functional and company goals and guiding principles. Monitor daily operations of team including but not limited to productivity, accuracy, service level offered to internal customers, attendance, and call monitoring. Provide Inside Sales Support training to new team members and supervisors. They will also be continuously assessing and improving policies, procedures, and systems to enhance efficiency and effectiveness.