Senior Customer Success Manager, Enterprise

The Senior Customer Success Manager is responsible for driving platform adoption and assessing the overall health of a customer’s engagement with Outreach. It provides strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey. This role is responsible for driving value and adoption of the Outreach platform for specific customers and acts as the voice of the customer internally at Outreach. Analyze data from multiple sources to make recommendations and guide customers on the path to success. Also, serve as a trusted advisor to clients and complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from using the platform.