Prescription Experience Specialist

Responsibilities:

• Own the end-to-end prescription experience for a portfolio of newly onboarded practices and escalated cases, from first submission through final determination.
• Become an expert in navigating prior authorizations across insurance plans, pharmacies, and affordability programs to get prescriptions processed quickly and correctly.
• Operate in a case-management style: investigate the full history of a case, identify where something has stalled, loop in and escalate to the right internal teams, and follow through until it's resolved.

Qualifications:

• Experience in a role that required analytical problem-solving, operational rigor, and real ownership of outcomes.
• Client-facing experience, comfortable on phone and text, with de-escalation skills.
• Some medical or healthcare background is a plus.

Growth Path:

• Strong performers have a defined path to grow into Customer Success roles as the program scales.
• Compensation structure may evolve to include a performance-based component.

Culture:

• Generator Health is an equal opportunity employer that values ownership and operational excellence.
• The role requires quickly learning complex processes and applying knowledge under time pressure.