Pre-Licensing Training Agent

Responsibilities:

• Resolve high-level consumer issues and advise first-level representatives using decision-making and innovation within company guidelines.
• Support policy holders with billing, policy changes, and tailored recommendations to meet their insurance needs.
• Work in a fast-paced environment to ensure customer satisfaction and adherence to procedural excellence.

Qualifications:

• Must be located in Florida, Mississippi, or Texas and eligible to obtain a state Insurance License without prior licensure.
• High School Diploma or equivalent, with at least 6 months of customer service experience and typing speed of 25 WPM.
• Proficiency with Windows-based systems, strong organizational skills, and ability to work under pressure with a solution-oriented mindset.

Work Environment:

• Remote position requiring a clean workspace and reliable internet with minimum 15 Mbps download and 5 Mbps upload speeds.
• Commitment to a collaborative, engaging culture that values inclusion, diversity, and employee growth, with opportunities for career advancement.
• Access to paid training, wellness programs, and comprehensive benefits to support a healthy work-life balance.