Fulfillment Operations Coordinator II

The Fulfillment Operations Coordinator II position is responsible for the timely and accurate review and processing of Smartsheet customer orders across our global organization. You will ensure the accuracy, quality, and completeness of customer orders and invoices. The Fulfillment Operations Coordinator II will report to the Supervisor of Fulfillment Operations located in Smartsheet’s India office. You will:  Process customer sales orders to include new product orders, upgrade orders, renewal orders, and statement of work (SOW) services orders. Perform timely & accurate activation of Feature Trial Requests & Promotional accounts Achieve 98%+ accuracy for all processed transactions. Work closely with Deal Operations & Deal Desk teams to provide support for high-value, complex orders. Drive process improvement in Fulfillment Operations, owns processes using gathered knowledge and experience. Be a key source of knowledge for team members as questions arise on a daily basis. Provide support in month end closing tasks, and must be able to work occasional weekend shifts during month end, and quarter end periods. Responsible for achieving targeted service level agreements and First Pass Yield objectives in relation to Fulfillment Operations metrics.