Customer Success Associate, API (L2)

As a Customer Success Associate, you will:

• Guide new customers through onboarding and develop training programs tailored to different customer segments.
• Build and maintain strong customer relationships with key accounts and conduct regular check-ins to assess customer satisfaction.
• Provide prompt and efficient customer support, troubleshoot issues, and educate customers on the features of the API service.
• Focus on strategies to reduce customer churn through proactive engagement and lead efforts for contract renewals.
• Collaborate with Account Executives to identify revenue expansion opportunities and advocate for customer needs within the company.