Job Description
Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Technical Support Engineer to join a newly formed Americas Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering. Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. Each frontline team member is assigned to a 5x8 schedule including one weekend day (5 shifts per week, 8 hours per shift. The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies, embracing diversity and inclusion in all its forms.
About Fireblocks
Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of the largest institutions.