Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams. This role will be remote and will work Pacific Standard Time hours.
This role is at the centre of the customer experience for Marqeta, providing the highest quality support and service to valued customers. You will play a critical role in managing the technical needs of Marqeta customers. Configure environments and controls and troubleshoot collaboratively as customers integrate with our platform.
In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation point you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.