Senior Production Support Engineer - EU/UK

This role is at the centre of the customer experience for Marqeta, providing the highest quality support and service to valued customers. You will play a critical role in managing the technical needs of Marqeta customers. Configure environments and controls and troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors. Provide high-quality support to our customers and become a Marqeta product expert. Assist in monitoring production transaction volume, functionality, capacity, and performance. Assist in responding to alerts, data, and trends that have a customer impact and coordinate and execute internal projects to better improve the support process. Be proactive in monitoring, optimising issuer resolution, and implementing corrective action planning. Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support-related issues and improvements. Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.