Senior Customer Success Manager

As a Senior Customer Success Manager, you'll be our customers' most important contact at Color, serving as their trusted advisor and strategic partner, supporting the evolution and successful execution of their cancer benefit strategy, guiding them through onboarding, engagement, and expansion for our cancer program to meet their benefits goals. You will lead a mixed-segment portfolio of employee and union clients and be the face of Color for all client-related needs, onboarding your new clients, ensuring a strong member discovery, internal program coordination, and a successful launch plan. You will also develop customized service and strategic plans tailored to each client based off your deep, strategic understanding of their needs and goals. Own and maintain a high client NPS and renewal rate, proactively identifying issues and strategizing on solutions,Identify, position, and close expansion and upsell opportunities. Serve as a trusted advisor, providing guidance on best practices and strategic use of Color’s solutions in the context of the benefits and cancer space. Monitor client engagement and performance metrics to ensure they are achieving desired program outcomes and meeting client expectations.