Job Description
Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk, addressing inquiries via email, chat, tickets, and phone. Responsibilities include troubleshooting user-reported issues, escalating bugs to product/engineering teams, and ensuring timely resolution. Triage and categorize inbound tickets to improve internal response speed and clarity. Providing actionable insights on product usability. Collaborate closely with Customer Success to ensure a consistent and proactive support experience.
About Nestmed
Nestmed is fixing healthcare documentation with an AI platform, scaling to support tens of thousands of clinicians across more than a million patient visits.