Quality & Training Specialist - Bilingual (9 Month Fixed Term)

As a Quality and Training Specialist you will play a critical role in enhancing Employment Services operational efficiency, and staff skills and competencies, maintaining compliance, and delivering exceptional customer satisfaction. You will be responsible for assessing training needs, facilitating training and workshops, performing quality audits to identify areas of enhancement, and monitoring performance metrics through collaboration with internal and external delivery partners. Implement quality assurance (QA) processes, standards, and guidelines to ensure consistency, accuracy, and compliance with contractual obligations, WCG policies and industry standards. Identify areas of development and under performance and recommend corrective actions. Customize training content and materials to meet the specific needs and requirements of different teams and functions. Deliver training programs, workshops via various methods to improve performance and address skill gaps identified through audits and assessments.