Sales Development Representative (SDR)

As a Sales Development Representative, you will be responsible for handling incoming leads, phone calls and sales chats from the Articulate website—answering questions, qualifying leads and passing opportunities and more complex questions to the appropriate Articulate team member. In addition to handling inbound leads, the Sales Development Representative will also perform scripted outbound sales activities. You thrive in a fast-paced environment with tons of autonomy, love high-volume, and work well as part of a team that is laser-focused on providing an outstanding experience for Articulate prospects and customers. You will leverage the BANT Methodology to qualify leads to be worked by the Sales teams and maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams. You will also reach out to prospects and customers to conduct scripted sales activities and work cooperatively with other Articulate teams to deliver an exceptional customer experience. You will answer basic questions from prospects and customers and transfer more complex questions or situations to the appropriate frontline team. You will also track and gather evidence from calls and chats for high-priority customer issues or needs and cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment. You must be available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management) and perform other sales support duties as assigned.