Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, experiencing annual growth rate exceeding 25%.
Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, and milestones.
Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.
Lone Wolf Technologies provides real estate solutions. They are committed to delivering exceptional experiences and fostering a culture of growth and innovation.
Lead, mentor, and develop a team of highly skilled Support Engineers, setting clear expectations and providing regular feedback.
Act as a key escalation point, leading responses to incidents and collaborating cross-functionally to improve customer support and reduce commercial risk.
Identify opportunities to improve the customer experience, build strong business cases, and influence stakeholders to drive positive change.
The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and services across technology ecosystems like Atlassian and AWS, employing experts who make change happen from anywhere.
Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.