Head of Customer Education

About the Role:

• You will lead the Customer Education team, unifying RecOps Consulting, Academy, and Product Enablement under a coherent strategy.
• The goal is to act as a CSM for every customer and GTM employee, creating content and experiences that are truly useful.

What You'll Do:

• Oversee RecOps Consulting, ensuring 1:1 engagements drive value and insights feed into Academy content.
• Partner with the Manager of Academy on content strategy and build new programs like product certification and digital programs.
• Build out Product Enablement as a distinct function and design a new hire onboarding experience.

What We're Looking For:

• You think from first principles about education and are skeptical of best practices.
• You are a strong leader of leaders who develops people deliberately and holds a high bar.
• You are comfortable with ambiguity and motivated by building, with a perspective on how consulting fits into an education strategy.