Job Description
Lead and evolve HighLevel’s global Customer Success, Implementation, Adoption and Retention strategy, ensuring alignment to corporate growth, retention, and NRR goals. Serve as a key member of the broader SLT, providing strategic input on company-wide initiatives impacting the customer’s experience. Drive the transformation of the customer journey by scaling digital-first, data-driven engagement and leveraging customer automation. Act as the global voice of the customer, influencing key product and business decisions through direct insights and advocacy. Lead a large-scale global team. Architect a scalable organizational design that supports both high-touch and high-velocity, digital-first engagement strategies. Implement and optimize programs that support lifecycle success, from onboarding and implementation to long-term retention and advocacy.
About HighLevel
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses.