Onboarding Manager

Lead dispensaries through the most critical stage of their Flowhub journey: implementation. First impressions matter, and how retailers adopt Flowhub determines the long-term success of the partnership. This role is part project manager, part teacher, and part builder. You’ll guide dispensaries through setup, migrate their data, deliver tailored training, and get them live on Flowhub. Along the way, you’ll refine our onboarding playbook, improve processes, and bring the customer voice back to Product and Engineering. You’ll engage customers by building trust, educate and train teams to be competent, manage projects, and migrate data. You will also audit proactively and optimize the onboarding processes. Capture and escalate field insights to Product, Support, and Engineering.