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Role Overview:
- You will provide Tier 1 technical and operational support for VR end-users.
- You will manage the configuration, shipping, and tracking of Quest devices.
Responsibilities:
- Configure, provision, and prepare Quest VR devices for deployment.
- Provide phone, email, and ticket-based support, escalating complex issues as needed.
- Maintain accurate support records, asset logs, and shipping details.
Qualifications:
- Bring 1-3 years of end-user support or help desk experience.
- Demonstrate strong troubleshooting, customer service, and documentation skills.
- Comfortably support hardware devices and manage multiple requests with attention to detail.
Benefits:
- Enjoy comprehensive health, dental, life insurance, and RRSP coverage.
- Work remotely with opportunities for career growth and development.
CGS Inc.
CGS empowers global enterprises with business applications, enterprise learning, and outsourcing, including immersive training via CGS Immersive. For over 40 years, CGS has built a collaborative, inclusive culture with opportunities for career growth and remote work.