Ecosystem Success Manager

This role involves leading organizations through onboarding to DoraHacks and BUIDL AI products and designing the Ideal Customer Journey, ensuring clients achieve their outcomes at each stage. You will proactively engage customers to deepen their use of DoraHacks’ hackathon, funding, and governance infrastructure and identify customer goals, map pain points, and align DoraHacks’ products to solve real challenges. Expect to capture insights directly from customers and deliver structured feedback to sales, product, and leadership. You will partner with the sales team on renewals/expansions and with the product team on roadmap alignment. The role involves monitoring usage, adoption, retention, and satisfaction metrics—hitting customer success KPIs consistently.