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Relationship & Budget Management:
- Develop and maintain productive relationships with customers at various levels, acting as a liaison with IT teams.
- Understand and communicate program costs, assist with budget development, and collect customer feedback.
Project & Operational Leadership:
- Lead complex projects with strong organizational skills, documenting costs and tracking progress.
- Advocate for standard solutions and research new service requests to improve operational support.
Issue Resolution & Compliance:
- Independently resolve complex application issues and coordinate multi-team solutions for escalated problems.
- Ensure compliance with HIPAA and security requirements while managing support tickets within SLAs.
UnityPoint Health
UnityPoint Health is a healthcare organization providing hospital and clinic services. It is recognized as a Top 150 Place to Work in Healthcare and offers a competitive Total Rewards program with a commitment to team member culture and belonging.