Thoroughly understanding the customer’s business and technical needs
Acting as primary interface to client business units during all phases of the project
Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.
PointClickCare is a leading health tech company dedicated to helping providers deliver exceptional care. They are a founder-led and privately held organization that empowers its employees to innovate and shape the future of healthcare.
Contributor of early engagement, project gap analysis and operational change management.
Promoting successful relationship management and customer adoption.
Contribute to the continuous improvement of the project management lifecycle methodology.
CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually. They have more than 157,000 employees and are driven by innovation.
Develop and maintain project schedules, task lists, and milestone trackers.
Lead end-to-end delivery of software implementations for healthcare payer clients.
Serve as a primary point of contact for project team members and external client stakeholders.
HealthEdge is redefining what is possible in healthcare technology. Their remote-first team works coast to coast delivering technology that powers some of the most complex health plan organizations in the country, organizations responsible for the care and coverage of millions of members.
Oversee healthcare software implementation projects from start to finish.
Manage multiple projects to improve client satisfaction and financial results.
Lead teams, improve processes, and mentor others in project management.
Jobgether is a platform that uses AI-powered matching to connect job seekers with companies. They aim to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.
IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.
Manage multiple patient monitoring system and therapeutic care implementations.
Coordinate and lead a diverse cross-functional team, ensuring project execution.
Maintain site readiness and adherence to project timelines.
Columbia General optimizes the healthcare community’s access to medical equipment and IT solutions. The company values work-life balance and offers opportunities to make a meaningful impact in the healthcare sector.
Be the voice of the customer and navigate internal processes.
Act as a liaison between clients and internal teams.
Assist with challenging customer requests or issue escalations as needed.
Enumerate provides services to associations, helping them manage their finances and operations. They are focused on customer service and creating solutions for associations.
Serve as the primary customer contact for business issues for assigned accounts.
Responsible for building strong customer alliances with decision makers in assigned current accounts.
Assist Regional Sales Specialists with the strategic development and closing of new accounts.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery, to help enterprises deliver on the promise of digital transformation. At AHEAD, they prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
Own and manage assigned health plan accounts as the primary point of contact.
Build strong, trusted relationships with clients, handling escalations professionally.
Coordinate with internal teams to track and resolve complex client issues promptly.
They are focused on connecting candidates with jobs through an AI-powered matching process. They value engagement, offer continued learning opportunities, and encourage community involvement.
Create, manage, and maintain tickets in project management software.
Prioritize and manage multiple jobs with strong attention to detail.
Appropriately escalate concerns and issues as needed to Senior Client Success Manager.
Precision Medicine Group is an organization that makes employment decisions without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. They provide support to manage legal compliance paperwork and administrative support.
Develop, implement, manage, and maintain operational systems and activities.
Serve as a liaison with all levels of the organization and outside community.
Manage multiple priorities and projects with competing deadlines.
Cleveland Clinic Health System is committed to excellence and transforming the patient experience. As a nonprofit multispecialty academic medical center with 70,800 employees worldwide, they integrate clinical and hospital care with research and education.
Lead service delivery across onshore and offshore teams.
Ensure SLAs/KPIs are met and continuously improved.
Act as escalation point for major incidents and client issues.
NSC is an equal opportunities employer committed to creating an inclusive environment for all employees and celebrates diversity. They ensure candidates have adequate support to apply and succeed.
Scale and lead Optain’s US customer success function, owning a portfolio of accounts and managing a growing team.
Drive exam utilization, reduce churn, expand revenue within existing accounts, and ensure customer value.
Own the customer health framework, lead business reviews, identify upsell opportunities, and partner with US Business Development.
Optain is a healthcare company using clinicians, software, and hardware to rethink care. They use the eye as a window to improve how we screen, manage, and treat eye and systemic conditions and are committed to expanding and improving care. Optain closed Series A with expectations of rapid commercial growth.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Customer service is the #1 priority, ensuring the best possible experience.
Manage billing and accounting, ensuring accuracy and timeliness of payments.
Enforce team standards of time logging, communication, and performance.
Plan Left is an operational company responsible for the oversight of company accounting, standards, and documentation. They value customer service and offer on-the-job training with opportunities for advancement.
Lead integrated project execution across strategy, creative, media, and data.
Develop and own project plans, timelines, and workflows.
Proactively identify risks, resolve challenges, and adapt plans.
Unlock Health is a full-service marketing communication agency, grounded in technology and built for healthcare. They brought together leading healthcare firms to align brand, marketing, technology, and revenue strategy, with the goal that healthcare organizations can attract and retain patients, grow brand equity, and protect their margins.
Take ownership of projects to meet or exceed customer expectations while maintaining Advizex expectations.
Develop and manage the project lifecycle and documents such as project plan, work breakdown structure, issue management log.
Manage and coordinate the activities of internal and external technical staff.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. They deliver IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Track EHR Council actions and escalate identified risks.
Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders.
Support project management activities including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings and events.
Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. They harness creativity, technology, and culture to connect people and systems to impact the world.
Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.
Respond to customer requests and inquiries regarding current and future work. Resolve issues that may arise during the production of customer products.
Analyze reports and data to identify revenue and cost containment opportunities.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Define project scope, objectives, and deliverables in collaboration with clients and internal teams.
Lead cross-functional project teams, ensuring clear roles, responsibilities, and deliverables.
Serve as the primary point of contact for clients and key stakeholders throughout the project lifecycle.
HealthEdge is committed to building an inclusive environment where all employees belong, make an impact, and deliver exceptional software and services. They are an equal opportunity employer that encourages all qualified individuals to apply.