Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Lead a team of service desk agents providing technical support to maintain ACWS accessibility.
Develop targeted communications and training to build knowledge and resolve repeating issues.
Oversee Service Desk operations, aligning with ITIL practices and meeting SLAs.
LMI accelerates government impact with innovation and speed, bringing commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, and is headquartered in Tysons, Virginia.
Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding and ensure smooth adoption.
Monitor performance metrics and provide actionable insights to leadership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams.
Amadeus makes travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology.
Provide guidance to engagement management staff to ensure timely, high quality delivery of implementation projects.
Ensure adherence to the Global Services Delivery Framework and operational excellence through attention to detail on project execution.
Resolve delivery challenges quickly and effectively to minimize impact on budget and timelines while maintaining customer satisfaction.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Help clients achieve their goals with IT Service Management.
Leverage project management skills and SaaS solutions experience.
Deliver high-value consulting services to diverse clients.
TeamDynamix provides IT Service Management and Project Portfolio Management tools to help clients achieve their goals. They are a fast-growing team looking for passionate individuals to make an impact.
Lead, coach, and mentor a multi‑tier (Tier 1–3), multi‑region helpdesk to deliver consistent, high‑quality support across time zones.
Own and continuously improve CSAT, SLA attainment, queue quality, and customer communication standards.
Design and implement enhanced global policies, escalation frameworks, and operating standards.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. They provide a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.
Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.
Lead complex IT infrastructure, migration, and integration initiatives.
Serve as the primary client contact and align delivery with business objectives.
Drive end-to-end project delivery and direct cross-functional teams.
Signers National is a leading insurance platform that provides brokerage and underwriting services. They started as a small retail broker and expanded to commercial real estate and transportation, with a socially conscious culture focused on improving lives.
Own the full lifecycle of technically complex projects.
Build strong relationships with client stakeholders.
Mentor and support less experienced PMs.
Intelligent Technical Solutions (ITS) is a Managed Service Provider dedicated to providing comprehensive IT solutions. They value a strong cultural fit as a key part of their work environment.
Recruit, hire, and train high-performing technical support teams across global locations.
Oversee support delivery for one or more product suites, ensuring contractual coverage.
Foster a culture of inclusion, growth, and accountability within the team.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Lead strategic IT projects enhancing service delivery.
Collaborate with business leaders to identify tech needs.
Manage cross-functional teams ensuring project success.
Jobgether is a platform that connects job seekers with potential employers. They use AI to match candidates to jobs and aim for a quick and fair application review process.
Lead Service Transition Planning and Coordination to ensure seamless movement from development and engineering into operational acceptance.
Drive Operational Readiness and Acceptance, logging, tracking, and validating Operational Readiness Requirements (ORRs).
Develop and Maintain Transition Documentation, including operational readiness checklists (ORCs), support models, and process artifacts.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Lead service delivery: efficiently manage day-to-day service operations, ensuring high performance and client satisfaction.
Build strong relationships: cultivate positive relationships with clients and internal teams to support seamless service operations.
Team collaboration: work closely with the account team to ensure a unified approach in managing client needs.
Aevi is committed to shaking up the payments industry. They foster a culture of innovation, creativity, and a passion for pushing boundaries, with a global team that values flexibility, honesty, development, and support.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s).
Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports.
Leads and manages end-to-end integrations Projects with ServiceNow and related enterprise systems.
Sakon delivers mobility software solutions and services to domestic and global clients. They focus on client projects delivered as defined within agreed to contracts.
Oversee daily SAP AMS operations, including incident, problem, change, and release management.
Lead and mentor SAP support teams, including internal staff and outsourced vendors.
Act as the primary liaison between business stakeholders, clients, and technical teams.
Nagarro is a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and we have 17000 plus experts across 39 countries. Our work culture is dynamic and non-hierarchical.
Designs, develops, configures, and enhances TSA's ServiceNow platform supporting approximately 80,000 users.
Implements core ITSM processes and ITOM capabilities to provide visibility into its hybrid infrastructure.
Supports platform health and continuous improvement by managing instance upgrades, plugin administration, and performance tuning.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, being recognized as a Top Workplace committed to delivering secure and cost-effective solutions.