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Job Overview:
- Oversee daily SAP AMS operations, including incident, problem, change, and release management.
- Ensure strict adherence to SLAs (Service Level Agreements), ITIL processes, and internal governance frameworks.
- Manage vendor relationships, contracts, and service performance for outsourced SAP support.
Required Skills:
- Strong background (5- 8+ years) as a Service Delivery Manager or Service Manager in SAP AMS environments.
- Extensive hands-on functional or technical SAP consulting experience from one of the modules (FI, CO, SD, MM, PP, ABAP/technical).
- Excellent stakeholder management, communication, leadership, and problem-solving skills.
Qualifications:
- Overall 10+ years of experience with minimum 5- 8+ years as a Service Delivery Manager or Service Manager in SAP AMS environments.
- ITIL (Expert)
- Certification in IT or SAP, good understanding of SAP Private and Public cloud solutions including SAP BTP administration and services.
Nagarro
Nagarro is a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and we have 17000 plus experts across 39 countries. Our work culture is dynamic and non-hierarchical.