Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations.
Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
Configure and maintain MID Servers, Service Graph Connectors, and REST/SOAP API integrations.
They are a dynamic community of experts fully committed to advancing their customers' missions, fostering professional growth, and making a positive impact on their communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Design, develop, and maintain solutions on the ServiceNow platform.
Take ownership of ServiceNow platform functionality, ensuring scalability and stability.
Implement and enhance incident management, risk, and operational resilience workflows.
Smart Working believes your job should feel right every day and welcomes you into a genuine community that values your growth and well-being. They break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles.
Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins.
Manage ServiceNow instance configuration, upgrades, patching, and system health.
Monitor platform performance and proactively identify and resolve system issues.
Kentro, formerly IT Concepts, is committed to advancing customers' missions, fostering professional growth, and making a positive impact on communities through innovation and collaboration. Kentro embraces a future centered around growth, innovation, and achieving extraordinary milestones within a supportive community.
Serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation.
Develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
Analyze and document business processes and systems.
NetImpact Strategies Inc. has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Design and Development of the complex IT systems/applications
Analysis of the requirements and communication with internal stakeholders
Use agreed programing language or tools to develop automation solutions
Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006. They have grown to be the second largest employer in the eastern part of the country with more than 3900 employees. Their goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.
Develop, configure, and enhance ServiceNow applications in alignment with business objectives.
Stay current with ServiceNow products and industry trends to drive innovation.
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
ICF is a global advisory and technology services provider that combines expertise with technology to help clients solve complex challenges. With approximately 9,000 employees, they bring together diverse specialists to navigate change for public and private sector clients.
Own and maintain the ServiceNow product backlog for Managed Services.
Translate business requirements into clear user stories and acceptance criteria.
Stay current on ServiceNow releases, features, and roadmap changes.
Trace3 provides technology solutions and consulting services. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.
Lead Service Transition Planning and Coordination to ensure seamless movement from development and engineering into operational acceptance.
Drive Operational Readiness and Acceptance, logging, tracking, and validating Operational Readiness Requirements (ORRs).
Develop and Maintain Transition Documentation, including operational readiness checklists (ORCs), support models, and process artifacts.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Manage development and implementation of CI/CD scripting and automation for ServiceNow deployments.
Gather requirements from development teams and stakeholders for CI/CD pipeline enhancements.
Maintain and optimize CI/CD pipeline configurations for reliable, repeatable deployments.
Kentro, formerly IT Concepts, drives innovation and collaboration to advance customers' missions. They are dedicated to employees' personal and professional development.
Own the design, development, deployment, and support of integrations between ServiceNow and Kafka-based event streams.
Develop and maintain Python- or Java-based integration services/microservices that publish/consume Kafka topics.
Support the ServiceNow-to-Data-Lake pipeline via Kafka, ensuring reliable data ingestion into Azure Data Lake Storage (ADLS).
IT Concepts dba Kentro drives innovation and fosters collaboration to advance their customers' missions and professional growth. They are a dynamic community of experts fully committed to making a positive impact on our communities.
Supports configuration management processes for systems and documentation.
Assists with maintaining configuration management repositories and version control.
Supports configuration change control activities, including documentation and tracking.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Convince customers to take advantage of the ServiceNow IT Operations Management suite.
Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.
Take a leading role in creation and sharing of best practices and content.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s).
Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports.
Leads and manages end-to-end integrations Projects with ServiceNow and related enterprise systems.
Sakon delivers mobility software solutions and services to domestic and global clients. They focus on client projects delivered as defined within agreed to contracts.
Serves to design and oversee technical solutions that are leveraged for clients.
Project ownership-responsible for driving projects to successful completion.
Leads/Coordinate development team efforts, including providing constructive feedback and driving solutioning conversations.
Sigital is a ServiceNow Premier Partner. They help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.
Lead technical workshops with customer security teams to design future-state workflows.
Configure and deliver ServiceNow SecOps solutions following ServiceNow leading practices.
Design and implement integrations between ServiceNow SecOps and external security tooling.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Assesses, evaluates, and documents existing TSA IT systems to identify opportunities for improvement, modernization, and cost reduction.
Translates operational requirements from TSA mission owners into structured system specifications and technical documentation.
Supports requirements traceability, configuration management, and the development of system documentation such as SOPs, runbooks, and operational readiness review packages.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
Execute and improve user lifecycle workflows (onboarding, offboarding, access management)
Typeform is a refreshingly different form builder, helping over 150,000 businesses collect data with engaging forms, surveys, and quizzes. They drive 500 million responses annually and integrate with tools like Slack and Hubspot, valuing individual perspectives within a unified team.