Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins.
Manage ServiceNow instance configuration, upgrades, patching, and system health.
Monitor platform performance and proactively identify and resolve system issues.
Kentro, formerly IT Concepts, is committed to advancing customers' missions, fostering professional growth, and making a positive impact on communities through innovation and collaboration. Kentro embraces a future centered around growth, innovation, and achieving extraordinary milestones within a supportive community.
Designs, develops, configures, and enhances TSA's ServiceNow platform supporting approximately 80,000 users.
Implements core ITSM processes and ITOM capabilities to provide visibility into its hybrid infrastructure.
Supports platform health and continuous improvement by managing instance upgrades, plugin administration, and performance tuning.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, being recognized as a Top Workplace committed to delivering secure and cost-effective solutions.
Own the design, development, deployment, and support of integrations between ServiceNow and Kafka-based event streams.
Develop and maintain Python- or Java-based integration services/microservices that publish/consume Kafka topics.
Support the ServiceNow-to-Data-Lake pipeline via Kafka, ensuring reliable data ingestion into Azure Data Lake Storage (ADLS).
IT Concepts dba Kentro drives innovation and fosters collaboration to advance their customers' missions and professional growth. They are a dynamic community of experts fully committed to making a positive impact on our communities.
Serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation.
Develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
Analyze and document business processes and systems.
NetImpact Strategies Inc. has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Lead Service Transition Planning and Coordination to ensure seamless movement from development and engineering into operational acceptance.
Drive Operational Readiness and Acceptance, logging, tracking, and validating Operational Readiness Requirements (ORRs).
Develop and Maintain Transition Documentation, including operational readiness checklists (ORCs), support models, and process artifacts.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Design, develop, and maintain solutions on the ServiceNow platform.
Take ownership of ServiceNow platform functionality, ensuring scalability and stability.
Implement and enhance incident management, risk, and operational resilience workflows.
Smart Working believes your job should feel right every day and welcomes you into a genuine community that values your growth and well-being. They break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles.
Assist with driving down the data points where gaps exist in our Service Management processes.
Analyze trends to identify bottlenecks, service degradation, and opportunities for automation or self-service.
Design, build, and maintain complex ServiceNow dashboards and reports to support IT leadership and process owners.
RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. Its 195,000 employees operate at the edge of known science as they imagine and deliver solutions.
Supports configuration management processes for systems and documentation.
Assists with maintaining configuration management repositories and version control.
Supports configuration change control activities, including documentation and tracking.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Develop, configure, and enhance ServiceNow applications in alignment with business objectives.
Stay current with ServiceNow products and industry trends to drive innovation.
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
ICF is a global advisory and technology services provider that combines expertise with technology to help clients solve complex challenges. With approximately 9,000 employees, they bring together diverse specialists to navigate change for public and private sector clients.
Support the onboarding of new software titles into ServiceNow SAM Pro, including requirements gathering and documentation.
Collect and analyze data on software title usage, versioning, contract end dates, and license information.
Research VA-owned software solutions that can replace underutilized third-party applications.
IT Concepts dba Kentro drives innovation and fosters collaboration, committed to advancing customers' missions and professional growth. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Manage development and implementation of CI/CD scripting and automation for ServiceNow deployments.
Gather requirements from development teams and stakeholders for CI/CD pipeline enhancements.
Maintain and optimize CI/CD pipeline configurations for reliable, repeatable deployments.
Kentro, formerly IT Concepts, drives innovation and collaboration to advance customers' missions. They are dedicated to employees' personal and professional development.
Serve as the technical lead for a team of SAM Developers and subcontract staff, providing day-to-day work direction, code reviews, and technical guidance.
Design, develop, and maintain RESTful API integrations between ServiceNow SAM Pro and external data sources.
Build and manage scheduled import jobs, Import Set transforms, and JDBC/LDAP data sources within ServiceNow to automate recurring data ingestion.
IT Concepts dba Kentro drives innovation, collaboration, and success. They are committed to advancing customers' missions, fostering professional growth, and making a positive impact on communities. They have a dynamic community of experts and are dedicated to personal and professional development.
Responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team.
Last point of escalation within the technical support department and mentoring junior team members.
Quickly gain an understanding of the ServiceNow platform and requires strong inter-personal skills.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations. They want to make the world work better for everyone.
Design and Development of the complex IT systems/applications
Analysis of the requirements and communication with internal stakeholders
Use agreed programing language or tools to develop automation solutions
Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006. They have grown to be the second largest employer in the eastern part of the country with more than 3900 employees. Their goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Convince customers to take advantage of the ServiceNow IT Operations Management suite.
Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.
Take a leading role in creation and sharing of best practices and content.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Manage the Task Order change management process in compliance with TekSynap BMS 7.04.0, ITIL practices, AF TO 00-33A-1100, and Communications Squadron workflows.
Review and validate change requests for completeness, accuracy, required documentation, risk, impact, urgency, priority, test plans, and rollback plans.
Establish, maintain, and control configuration baselines within the designated CMDB.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. They embody the principle of nimbly utilizing the best of information technology to meet the business needs of Federal Government customers.
Lead technical workshops with customer security teams to design future-state workflows.
Configure and deliver ServiceNow SecOps solutions following ServiceNow leading practices.
Design and implement integrations between ServiceNow SecOps and external security tooling.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own and maintain the ServiceNow product backlog for Managed Services.
Translate business requirements into clear user stories and acceptance criteria.
Stay current on ServiceNow releases, features, and roadmap changes.
Trace3 provides technology solutions and consulting services. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.