Executes IT transition and transformation activities for Managed Services.
Manages project scope, work plan, resources, timeline, and deliverables.
Keeps project team and leadership updated on project status and risks.
Ahead builds platforms for digital business by weaving together cloud infrastructure, automation, analytics, and software delivery. They help enterprises deliver digital transformation and prioritize creating a culture of belonging, where all perspectives are valued; they are an equal opportunity employer.
Serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation.
Develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
Analyze and document business processes and systems.
NetImpact Strategies Inc. has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Lead a team of service desk agents providing technical support to maintain ACWS accessibility.
Develop targeted communications and training to build knowledge and resolve repeating issues.
Oversee Service Desk operations, aligning with ITIL practices and meeting SLAs.
LMI accelerates government impact with innovation and speed, bringing commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, and is headquartered in Tysons, Virginia.
Assist with driving down the data points where gaps exist in our Service Management processes.
Analyze trends to identify bottlenecks, service degradation, and opportunities for automation or self-service.
Design, build, and maintain complex ServiceNow dashboards and reports to support IT leadership and process owners.
RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. Its 195,000 employees operate at the edge of known science as they imagine and deliver solutions.
Serve as the primary point of contact for clients, ensuring that their expectations align with service offerings.
Develop and track that all services meet agreed SLAs and key performance indicators (KPIs), reporting any deviations to clients and management.
Coordinate and oversee the resolution of incidents, ensuring timely response and effective communication with clients.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.
Design, develop, and maintain solutions on the ServiceNow platform.
Take ownership of ServiceNow platform functionality, ensuring scalability and stability.
Implement and enhance incident management, risk, and operational resilience workflows.
Smart Working believes your job should feel right every day and welcomes you into a genuine community that values your growth and well-being. They break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles.
Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins.
Manage ServiceNow instance configuration, upgrades, patching, and system health.
Monitor platform performance and proactively identify and resolve system issues.
Kentro, formerly IT Concepts, is committed to advancing customers' missions, fostering professional growth, and making a positive impact on communities through innovation and collaboration. Kentro embraces a future centered around growth, innovation, and achieving extraordinary milestones within a supportive community.
Designs business-focused solutions in ServiceNow to ensure systems meet requirements.
Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications.
Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs.
Connection guides the connection between people and technology. They have a team with a multitude of backgrounds, experiences, and perspectives, which drives them to innovate and create technology solutions that stand apart from the crowd.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Manage development and implementation of CI/CD scripting and automation for ServiceNow deployments.
Gather requirements from development teams and stakeholders for CI/CD pipeline enhancements.
Maintain and optimize CI/CD pipeline configurations for reliable, repeatable deployments.
Kentro, formerly IT Concepts, drives innovation and collaboration to advance customers' missions. They are dedicated to employees' personal and professional development.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Manage the Task Order change management process in compliance with TekSynap BMS 7.04.0, ITIL practices, AF TO 00-33A-1100, and Communications Squadron workflows.
Review and validate change requests for completeness, accuracy, required documentation, risk, impact, urgency, priority, test plans, and rollback plans.
Establish, maintain, and control configuration baselines within the designated CMDB.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. They embody the principle of nimbly utilizing the best of information technology to meet the business needs of Federal Government customers.
Own the design, development, deployment, and support of integrations between ServiceNow and Kafka-based event streams.
Develop and maintain Python- or Java-based integration services/microservices that publish/consume Kafka topics.
Support the ServiceNow-to-Data-Lake pipeline via Kafka, ensuring reliable data ingestion into Azure Data Lake Storage (ADLS).
IT Concepts dba Kentro drives innovation and fosters collaboration to advance their customers' missions and professional growth. They are a dynamic community of experts fully committed to making a positive impact on our communities.
Supports configuration management processes for systems and documentation.
Assists with maintaining configuration management repositories and version control.
Supports configuration change control activities, including documentation and tracking.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Own and maintain the ServiceNow product backlog for Managed Services.
Translate business requirements into clear user stories and acceptance criteria.
Stay current on ServiceNow releases, features, and roadmap changes.
Trace3 provides technology solutions and consulting services. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.
Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s).
Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports.
Leads and manages end-to-end integrations Projects with ServiceNow and related enterprise systems.
Sakon delivers mobility software solutions and services to domestic and global clients. They focus on client projects delivered as defined within agreed to contracts.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. They offer an environment in which their employees feel supported, and they encourage professional growth through various learning opportunities.
Lead discovery workshops to understand service strategy, goals, challenges, constraints, and success criteria.
Translate business needs into ITIL-aligned service designs, value streams, roadmaps, and blueprints.
Act as solution owner throughout delivery, ensuring continuity between design intent and execution.
Valiantys is a global Atlassian Platinum Solution Partner that helps organizations work better through scalable, people-centered solutions. Their teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms.
Engage in platform administration, configuration, and development.
Deliver value in a large, complex fast-paced environment.
Support, administration, configuration, and development to meet customer needs.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They deliver trusted, highly differentiated solutions and technologies to protect our nation and allies, operating at the critical nexus between traditional and nontraditional threats.
Lead technical workshops with customer security teams to design future-state workflows.
Configure and deliver ServiceNow SecOps solutions following ServiceNow leading practices.
Design and implement integrations between ServiceNow SecOps and external security tooling.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.