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About the Role:
- Lead end-to-end delivery across multiple IT support towers.
- Responsible for service performance and client relationships.
- Ensure SLAs are met while driving customer satisfaction.
Responsibilities:
- Manage change, problem, and incident processes.
- Build strong client relationships and lead service reviews.
- Drive collaboration across teams and ensure standard processes are followed.
Qualifications:
- Strong understanding of IT infrastructure and service management.
- Proven client-facing experience and stakeholder management skills.
- Strong communication and problem-solving abilities.
Nsc
NSC is an equal opportunities employer committed to creating an inclusive environment for all employees and celebrates diversity. They ensure candidates have adequate support to apply and succeed.