Account Manager

In this role, you will specifically support our SportsEngine platform. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals. Job Duties * Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines * Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth * Confidently ask discovery questions to fully understand needs/wants of each account * Encourage the increase of product usage and revenue growth from each account * Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization * Respond to all inbound sales and service inquiries/requests from current clients in timely manner * Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers * Foster a team atmosphere - support your teammates and share lessons learned * Maintain accurate daily record of sales activity using Salesforce.com * Meet and/or exceed department metrics and goals * Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts * Assist new team members with training and platform/process knowledge * Own key projects and set the standard by leading by example * Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team * Other duties as assigned